These account closure terms outline how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements could apply. The scope includes closures requested by you, closures I carry out for compliance or security reasons, and closures that arise from a regulatory instruction. They work alongside my general terms and applicable law.
I could modify these closure terms occasionally, but changes do not alter a closure request already in progress except if the law requires it. If any condition is unclear, get independent advice before submitting a request. The language of the operational account record is English, but Germany users may reach my support team for explanations.
Voluntary Closure Procedures
To terminate your account by choice, provide a written-down request through the contact details shown in my help centre. I require you to indicate your registered email address and the cause for closure so I can process the request effectively. I could require a conclusive identity check before carrying out the closure. My support team will recognize the request and give you a reference number.
After I get a full request, I usually handle voluntary closure in five business days. If further documents are required, the timeframe may lengthen. Do not create or use a new account during this time because that can delay the closure. I will transmit a verification email when the account has been closed and no further play is possible.
Eligibility for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms spinjoys.com.de. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay responsible for activity on your account until the closure is confirmed in writing.
Regulatory Shutdown and Obligatory Measures
I may be required to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I may act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Verification Requirements Before Closure
Before I finalise a closure, I might ask you to provide a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this fulfils my obligation to maintain accurate records and block unauthorised access. I will not process a closure if the identity information you supplied earlier contradicts the request.
Upload documents through the secure upload link I give. I do not require you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is necessary to protect your funds and my platform. I store verification records according to the retention rules outlined later in these terms.
Affiliate Account Closure and Commission Impact
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is pending.
Deactivation of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already built up under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.
Outstanding Balances and Withdrawal Rights
A voluntary closure does not remove your right to request real-money funds not under a lawful restriction. After I close the account, I will compute the withdrawable balance and send it to a payment method that satisfies my verification checks. Germany users should ensure the payment method corresponds to the original deposit source where possible. That reduces delay.
If I close your account for a regulatory or security reason, I may hold funds temporarily while I finish required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you have any amount to Spinjoys Casino, I may deduct that debt before sending back the remaining balance.
Information Retention After Account Termination
After your account is closed, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal policy. I restrict access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may store records of the closure decision, the reason code, and communication with the user. This helps me demonstrate the closure was processed correctly. You may make a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention duty.
Reopening and Post-Closure Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.